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Home Posts tagged "user-assistance"

Tag: user-assistance

WordPress decoder

WordPress decoder

 information-architecture, software, usability, user-assistance

I could rant until I was blue in the face about the poor website building tools out there. After my last experience/fiasco, I vowed to maintain complete control over my stuff. (I know, I know, you’re thinking, “You’re a designer. Isn’t it a cinch for you to build websites? The….

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Oh the irony!

Oh the irony!

 user-assistance

Sometimes you just gotta laugh – very reminiscent of Adobe’s “help.”

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How Not to Design a Dashboard (or a customer survey): Concur’s Expense & Travel Tool

How Not to Design a Dashboard (or a customer survey): Concur’s Expense & Travel Tool

 everyday-things, usability, user-assistance, userexperience

I’m fairly forgiving toward UI in general. I’m a realist — I get that for many companies user experience design just doesn’t float to the top (even if it that saddens me).But sometimes, it is just so breathtakingly obvious that the user experienc…

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When UI provokes fear: a banking error message

When UI provokes fear: a banking error message

 everyday-things, usability, user-assistance

I’m doubt that many companies want their customers to unnecessarily panic when using their service. Yet that’s exactly what happened when I used a Vancity ATM recently. It was a simple, straightforward transaction – a quick $20 cash withdrawal req…

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The Inmates are running the Adobe Asylum: help-less in Illustrator CS5.

The Inmates are running the Adobe Asylum: help-less in Illustrator CS5.

 everyday-things, software, user-assistance

As I mentioned yesterday, Illustrator went all wonky on me. I repeatedly received this nice little message: All my usual tricks didn’t work. Not even the good old copying and pasting into a new file. Not even starting a totally different file from…

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