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  • About
  • My Experience
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Home Posts tagged "usability"

Tag: usability

WordPress decoder

WordPress decoder

 information-architecture, software, usability, user-assistance

I could rant until I was blue in the face about the poor website building tools out there. After my last experience/fiasco, I vowed to maintain complete control over my stuff. (I know, I know, you’re thinking, “You’re a designer. Isn’t it a cinch for you to build websites? The….

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A tale of two (user-centered) teas.

A tale of two (user-centered) teas.

 usability, userexperience, ux-101

User Experience design and usability can be a really challenging thing to explain. What makes it even more difficult is that everyone seems to have their own interpretation of it. Invariably the word “design” trips most everyone up, often making i…

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The Grand Finale – Presenting Usability Analysis

 ecommerce, grocery, nonprofit-userexperience, usability, userexperience, ux-101

It’s been an extremely busy week so this one will be short and sweet. While I didn’t conduct usability testing on the site myself, I did do a fairly thorough analysis of the NOWBC site and looked at the entry experience, as well as the critical pa…

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The Delicate Art of Usability Testing

 usability, userexperience, ux-101

This week, my students spent planning their usability tests for our ‘client’, NOWBC, a local co-op that has an online farmer’s market. The idea is to discover what are the main stumbling blocks or areas of confusion in signing up and using the ser…

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30 key principles for Mobile User Experience

 mobile, usability
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How Not to Design a Dashboard (or a customer survey): Concur’s Expense & Travel Tool

How Not to Design a Dashboard (or a customer survey): Concur’s Expense & Travel Tool

 everyday-things, usability, user-assistance, userexperience

I’m fairly forgiving toward UI in general. I’m a realist — I get that for many companies user experience design just doesn’t float to the top (even if it that saddens me).But sometimes, it is just so breathtakingly obvious that the user experienc…

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When UI provokes fear: a banking error message

When UI provokes fear: a banking error message

 everyday-things, usability, user-assistance

I’m doubt that many companies want their customers to unnecessarily panic when using their service. Yet that’s exactly what happened when I used a Vancity ATM recently. It was a simple, straightforward transaction – a quick $20 cash withdrawal req…

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Special treatment: Usability parking spots at SAP

 usability

There must be an awful lot of usability tests…

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Human Based Innovation: advertising user-centered design

Human Based Innovation: advertising user-centered design

 advertising, usability

This may be a first. From Glamour, October 2010.

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