I could rant until I was blue in the face about the poor website building tools out there. After my last experience/fiasco, I vowed to maintain complete control over my stuff. (I know, I know, you’re thinking, “You’re a designer. Isn’t it a cinch for you to build websites? The….
User Experience design and usability can be a really challenging thing to explain. What makes it even more difficult is that everyone seems to have their own interpretation of it. Invariably the word “design” trips most everyone up, often making i…
It’s been an extremely busy week so this one will be short and sweet. While I didn’t conduct usability testing on the site myself, I did do a fairly thorough analysis of the NOWBC site and looked at the entry experience, as well as the critical pa…
This week, my students spent planning their usability tests for our ‘client’, NOWBC, a local co-op that has an online farmer’s market. The idea is to discover what are the main stumbling blocks or areas of confusion in signing up and using the ser…
I’m fairly forgiving toward UI in general. I’m a realist — I get that for many companies user experience design just doesn’t float to the top (even if it that saddens me).But sometimes, it is just so breathtakingly obvious that the user experienc…
I’m doubt that many companies want their customers to unnecessarily panic when using their service. Yet that’s exactly what happened when I used a Vancity ATM recently. It was a simple, straightforward transaction – a quick $20 cash withdrawal req…
There must be an awful lot of usability tests…
This may be a first. From Glamour, October 2010.
