The Grand Finale – Presenting Usability Analysis

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It’s been an extremely busy week so this one will be short and sweet.  While I didn’t conduct usability testing on the site myself, I did do a fairly thorough analysis of the NOWBC site and looked at the entry experience, as well as the critical paths like Sign Up, Purchase/Checkout and Account Administration.  I compiled my results and recommendations in a presentation.  This puts everything together that we have covered in the Usability section of the course — from the field trip through to where users encounter difficulties.

Since it’s not uncommon to hear that clients get downcast after hearing about usability test results, I’m a firm believer in showing them how to overcome the issues and breaking it down into manageable chunks of work.  This presentation includes recommendations for phasing the work, as well as a few wireframe sketches and lots of examples/inspiration.


Interested in the User Experience course I’m teaching? Here are more posts:

>The First Class

>The Second Class

>The Third Class

>The Fourth Class

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