It’s been an extremely busy week so this one will be short and sweet. While I didn’t conduct usability testing on the site myself, I did do a fairly thorough analysis of the NOWBC site and looked at the entry experience, as well as the critical paths like Sign Up, Purchase/Checkout and Account Administration. I compiled my results and recommendations in a presentation. This puts everything together that we have covered in the Usability section of the course — from the field trip through to where users encounter difficulties.
Since it’s not uncommon to hear that clients get downcast after hearing about usability test results, I’m a firm believer in showing them how to overcome the issues and breaking it down into manageable chunks of work. This presentation includes recommendations for phasing the work, as well as a few wireframe sketches and lots of examples/inspiration.
Interested in the User Experience course I’m teaching? Here are more posts: